Press Release
11 May 2000

NEW CUSTOMER SERVICE POST AT ST ANDREWS LINKS TRUST

A senior position is being created at St Andrews Links Trust in recognition of the continuing development of services to golfers. A new Golf Services Manager will be appointed to be responsible for the functions which support the experience of golfers from the point of reservation to post-round relaxation. These areas include reservations, starters, caddies, rangers, orderlies, clubhouse and catering facilities.

"Quality of service to golfers is a high priority for the Trust and this new appointment will provide a clearer focus on the support services. It highlights the Trust's commitment to continued improvement and high standards of service which will strengthen its drive to become a world centre of excellence," said Alan McGregor, general manager of the Links Trust.

The new appointment is being widely advertised and the recruitment process is expected to take at least three months.

"We are seeking an experienced manager who can fit into our highly motivated team and has the organisational and leadership skills to develop our customer service further," said Mr McGregor.

The Trust has made major investments in its facilities and services over the last decade and as a result the organisation has grown significantly since the last organisational change in 1992. In addition to maintaining six public courses, the Trust manages two clubhouses, three shops and an extensive practice centre. It now employs over 200 people in the high season. The number of rounds played over all the courses every year exceeds 200,000 and demand is expected to rise in the future. Turnover has grown from under £2m to an expected £7m next year.